Privacy Policy

Use of this website assumes agreement with the "Terms & Conditions" and "Online Privacy Policy"

Nortek Inc ("Reznor") strives to achieve the highest standards of integrity for every online visitor. When you register at the Reznor Web site, we aim to respect your privacy. This Privacy Policy sets forth how we handle information we obtain from you and learn about you when you visit our Web site, including:

  • The information we collect;

  • The choices that are available to you regarding how the information is used and to whom it is disseminated;

  • Your rights to access and correct or update your personally-identifiable information; and

  • Our pledge to have reasonable security procedures that are in place to protect the loss, misuse or alteration of information under our control.

If you have any questions or comments about Reznor's Privacy Policy, please contact us here.

NOTICE: Information We Collect and How We Use It

Reznor is the sole owner of information collected on the Reznor Web site. Reznor collects two types of information about you when you visit our site: personally identifiable information (including, by way of example only, your name, company (optional), Customer Number (optional), category of user, address, and e-mail address) and non-personally identifiable aggregate information (such as information regarding the pages on our site that you have visited and your IP address).

1. Personally-Identifiable Information - What We Collect
The only personally-identifying information we collect and store about you is the information that you choose to provide to us.

Your Personal Account
The Reznor login account is an easy way to keep track of the type of Reznor information you might like. Visitors can establish a login account by Clicking on the 'New Account' link under the login boxes and submitting their name (required), company name (optional), physical and e-mail addresses (required), customer number (optional), category of user (required), your country of major interest (required), your prefered language (required), your website (optional), and choosing a login id and password (required). To access the login account, visitors will be required to enter their login id and password, then Click 'edit account'.

Electronic Mail
We will also gather your personally-identifiable information when you send us an e-mail. We will use this information to respond to your e-mail. We may also use the information to send you notifications about our service.

Sweepstakes, Surveys  and Contests
From time to time, we may request information from you in connection with sweepstakes and contests we offer on our Web site. Participation in these sweepstakes or contests is completely voluntary; you have a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes.

Reznor may co-sponsor sweepstakes and contests with other companies, in which case the user's individual contact and demographic information is likely to be shared with these companies. We will request that these companies maintain the privacy of the registrants' information.

Nevertheless, please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to read the privacy statements of each and every Web site that they visit. This privacy statement applies solely to information collected when you visit our Web site.

Occasionally you may choose to participate in Online Surveys. These are conducted to gather valuable information regarding new products, changes to existing products, improving our service to you, or other pertinent data. Your personal information will not be shared outside of the Reznor organization in any way. Aggregate information, such as category of user and response totals may be shared with vendors and suppliers to improve any of our products or processes (ex. 20% of Contractors feel high efficiency gas heating is more of an issue than in the year before).

Business Partners / Professional Visitors
Business partners and professional visitors requesting access to specialized content areas of this Web site may be required to provide identifying information. In addition, business partners and professional visitors may be required to be approved by an authorized Reznor designee.

Improper Conduct

Reznor may also use personally-identifiable information to investigate or prevent potentially unlawful activity or activity that threatens the Reznor Web site or any information contained therein.

2. Sharing Your Information
We may share your personally-identifiable information with companies within the Reznor family of companies.

We use outside shipping companies to ship all commercial orders. When an outside company responds to commercial requests for additional information about our products, we will share your personally-identifiable  information with any such company in order to respond to your request (example- Ship To address, & email address for responding to freight claims).

3. Non Personally-Identifiable Information: What We Collect
We collect and use non-personally identifiable information about you in the following ways:

At certain points in your visit to the Reznor site, our server may send a "cookie" file to your computer. Your Web browser may prompt you to accept this file unless you have set your browser preferences to accept all cookies automatically. Cookies are employed primarily as a service to our customers, to extend the relevance and responsiveness of the Reznor site. We may link cookie information with any personally-identifiable information you provide us.

Other Non-Personally-Identifiable Information
The Reznor Web site may collect non-personally identifiable information during your visit, such as type of browser, operating system, domain name, or IP address. An IP address is a number that is automatically assigned to your computer whenever you're surfing the Web. Web servers -- the big computers that "serve" up Web pages -- automatically identify your computer by its IP address. When you visit pages on Reznor's Web site our servers log your IP address. We do not link IP addresses to any personally identifiable information. This means that your session will be logged, but you remain anonymous to us. IP address information is used only to improve the service of the Reznor site, and is then discarded at the end of each session on our site.

Reznor also collects information through "referrers" and various environmental variables. A "referrer" is information the Web browser passes along to Reznor's Web server that references the URL from which you came. "Environmental variables" include, among other things, the domain from which you access the Internet, the time you accessed our Web site, type of Web browser and operating system or platform used, the Internet address of the Web site you left to visit Reznor, the names of the pages you visit while at our Web site, and the Internet address of the Web site you then visit. We collect all of this information to allow us to detect broad demographic trends, to provide information tailored to your interests and to enhance your experience on Reznor's Web site. Reznor may store "referrer" information for a limited period of time prior to deleting this information.

To help us improve our Web site and to ensure that we make every effort to provide you with information and offers that are of interest to you, we may merge your personally-identifiable information with click-stream data and other data we have (including cookies and offline data). We will provide notice of this, as well as an opportunity to opt-out of it, at the time and place of information collection and before data is entered on our system.

We may also develop a non-identifiable profile on you based on the pages within our site that you visit.

4. Links
This Web site may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to read the privacy statements of each and every Web site that they visit. This privacy statement applies solely to information collected when you visit our Web site.

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so you will always be aware of what information we collect, how we use it, and under what circumstances we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

Special Policy Regarding Information from Children Under Thirteen
This Web site is not targeted to children under the age of 13, and we do not knowingly request or collect personally identifiable information from any child under the age of 13 without parental consent. When we do receive such information, we delete it as soon as we discover it and do not use it or share it with third parties.

Reznor provides the following choices regarding the use of your information.

  • You may set your browser to reject cookies and to erase cookies that have already been placed on your hard drive. However, if you do so, your ability to navigate this site will be limited.

  • You may choose not to provide us with any contact information.

  • If you would like to unsubscribe to any of our services or would like us to remove you from any of our on-line mailing lists, send our webmaster an e-mail at and write "unsubscribe Reznor" on the subject line. Please include your name and e-mail address in the body of the message.

  • If you do not want your personal or non-personal information merged with cookie and other information, you should not use the Reznor Web site.

  • If you would like Reznor to delete any personal information you have provided, please send an e-mail at and write "Delete Personal Info" on the subject line.

You may request to see personally-identifiable information that we have collected about you via the Internet to update it or to have factual inaccuracies corrected by clicking  on the "edit account" link under the login box in upper right of screen after login.

We make every effort to have reasonable security procedures in place to protect the loss, misuse or alteration of information under our control. If you have any questions about the security at our Website, you can send an email to

Reznor reserves the right to disclose information in such cases in which we have a good faith belief that disclosure is necessary to comply with any administrative or judicial process or order.